Contact
For any questions, bug reports, or account help, email us at
[email protected]We aim to reply within 2 business days. If something isn't working, send it from Report an Issue in the app instead: we'll get the details we need, and you'll get a ticket reference to quote.
Getting set up
Buying NFC tags
A routine is done when you tap your iPhone to an NFC tag where it happens: the treadmill, the pill bottle, the front door. Any standard NFC sticker works (NTAG213, 215 or 216). They have no battery, and a pack of ten costs a few dollars.
Where to buy NFC tags Amazon affiliate link — we may earn a commission.
Register each tag in the Tags tab: tap +, name it, and hold your iPhone to the tag. Lost one? Register a new tag and point the routine at it.
My tag hasn't arrived yet
Choose My tag's on the way when you set up, and you can start one routine without a tag. For five days you complete it in the app instead of scanning. After that the routine pauses until you register a tag, and picks up again as soon as you do.
App blocking isn't working
- Open Me → Screen Time Access and make sure Helpfl is allowed.
- Check the routine has apps chosen to block, and that it's due today.
- Reinstalled Helpfl? iOS forgets which apps you picked. Tap the re-link your apps banner and choose them again; your routines and tags are already back.
- Vacation Mode pauses blocking. If it's on, Me shows when it ends.
Still not right? Report an Issue so we can see the app's blocking log.
I'm away from my tag
When the lock lands, you have three ways out. The first two also work from your Apple Watch.
- Time Extender pushes the lock back a few minutes. You get three to start; Helpfl Pro makes them unlimited and longer.
- Streak freeze protects your streak for the day.
- Bypass unlocks your apps without a scan, for the day you're genuinely stuck. You type out a paragraph acknowledging it first, and it resets the streak.
Vacation Mode
With Helpfl Pro, open Me → Pause Habits to pause every habit, or just the ones you pick, for a trip or a break. Choose when it starts and when you're back. Apps stay unlocked, no alarms fire, and paused days don't count against your streak. To come back early, tap Resume All Habits.
Your account
Account and sync
Your habits, tasks, tags and history sync to your account, so a new iPhone doesn't cost you your record. If something isn't showing on another device, check you signed in the same way on both: the same Apple ID with Sign in with Apple, or the same Google account with Sign in with Google. The apps you block are the exception: iOS keeps those on each device, so pick them again on a new one.
Helpfl Pro
Manage or cancel any time from Me → Helpfl Pro → Manage in App Store, or in your Apple Account settings. Deleting the app or your account doesn't cancel it. Billing and refunds are handled by Apple; to ask for a refund, use reportaproblem.apple.com.
Deleting your account
Open Me → Delete Account. This permanently deletes your habits, tasks, history, tags and presets. The privacy policy sets out exactly what's deleted and when.
Report an Issue
The fastest way to get help with something that isn't working. In the Me tab under Legal & Support, tap Report an Issue. The app sends us its recent app-blocking log (times and internal IDs, never which apps you block), with the app and iOS versions and your device model. Then it opens an email to us that quotes a ticket reference starting with HLP-. Add what happened and send it.
Legal
See our Privacy Policy and Terms of Use.